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Contact Us

Get in touch with us for any inquiries or support.

Get in Touch

Send Us a Message

We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Email Us

General Inquiries support@zenithtrustprime.com

Visit Us

Headquarters 301 East Water Street, Charlottesville, VA 22904 Virginia
Support

Customer Support Options

We offer multiple ways to get the help you need, when you need it.

Live Chat

Chat with our customer service representatives in real-time for immediate assistance.

Start Chat

Phone Support

Call our 24/7 customer service line for assistance with your banking needs.

Call Now

Schedule Appointment

Book an appointment with a financial advisor at your preferred branch.

Book Now
FAQ

Frequently Asked Questions

Find quick answers to common questions about contacting us.

Our customer service phone line is available 24/7 for urgent matters. For general inquiries, our representatives are available Monday through Friday from 8 AM to 8 PM, and Saturday from 9 AM to 5 PM (local time). Our online chat support is available 24/7.

We strive to respond to all email inquiries within 24 hours during business days. For urgent matters, we recommend calling our customer service line or using the live chat feature for immediate assistance.

If your card is lost or stolen, please call our 24/7 Card Support line immediately. You can also report a lost or stolen card through our mobile app or online banking portal under the 'Card Services' section.

You can schedule an appointment with a financial advisor through our website by clicking on the 'Book Now' button in the Customer Support Options section, through our mobile app, or by calling your local branch directly. Virtual appointments are also available for your convenience.
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