1. Introduction
Zenith TrustPrime ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online banking platform and related services.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number, and postal address
- Date of birth, social security number, and government-issued ID
- Financial information including account numbers and transaction history
- Employment and income information
- Biometric data (if applicable for security purposes)
2.2 Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- Usage patterns and preferences
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Account Management: To create and maintain your account
- Service Provision: To provide banking and financial services
- Security: To protect against fraud and unauthorized access
- Compliance: To meet legal and regulatory requirements
- Communication: To send important updates and notifications
- Improvement: To enhance our services and user experience
- Marketing: To provide relevant offers (with your consent)
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Legal Requirements
- To comply with applicable laws and regulations
- To respond to legal process or government requests
- To protect our rights, property, or safety
4.2 Service Providers
- With trusted third-party service providers
- For payment processing and financial services
- For customer support and technical assistance
4.3 Business Transfers
- In connection with a merger, acquisition, or sale of assets
- With your explicit consent
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption of data in transit and at rest
- Multi-factor authentication systems
- Regular security audits and monitoring
- Access controls and employee training
- Incident response procedures
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records
When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of marketing communications
- Restriction: Request restriction of processing
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and advertisements
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice in our application
Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: